Op999 Terms & Conditions — Please Read Before Use

1 General Terms & Conditions

Op999's Terms & Conditions apply to users in Bangladesh and all other regions where the platform operates. op999 reserves the right to update these Terms at any time. Continued use of the platform following any changes constitutes acceptance of the updated Terms.

• Users must be of legal age to use this platform.
• The op999 platform may only be accessed from countries or regions where doing so is legally permitted.
• Accessing the platform via VPN or proxy from restricted countries or regions is prohibited.
• Op999 reserves the right to limit or suspend its services at any time.
• Our Privacy Policy and Responsible Gaming Policy also apply alongside these Terms.

Op999 is an entertainment platform. Earning income from gaming is not guaranteed, and op999 makes no such promises. All users should play within their financial means.

2 Account Registration & Management

To register on op999, you must provide accurate and up-to-date personal information. Each person may hold only one account. Attempting to open multiple accounts will result in all accounts being closed and funds may be forfeited.

• Mandatory The name, address, and phone number provided at registration must be correct.
• Mandatory Keep your account password strong and never share it with anyone.
• To update your account details, please contact the support team.
• Transferring or selling your account is strictly prohibited.
• If you believe your account has been compromised, contact our support team immediately.
• Op999 reserves the right to suspend or close any account for reasonable cause.

3 KYC & Identity Verification

Op999 strictly follows international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. KYC verification is mandatory before withdrawals and for transactions above a certain amount.

• A clear copy of your National ID (NID) or passport must be submitted.
• A utility bill or bank statement may be required as proof of address.
• You may be required to verify ownership of your payment method.
• KYC verification is typically completed within 24–48 hours of document submission.
• Submitting false documents will result in immediate account termination.

The KYC process is in place to protect you. It ensures that only you can withdraw your funds — no one else. op999 keeps all KYC information strictly confidential and never shares it with any third party.

4 Deposit & Withdrawal Rules

Op999 supports Bangladesh's most popular payment methods — Mobile Banking, Nagad, Rocket, bank transfer, and cryptocurrency (USDT, Bitcoin). Each payment method has its own minimum and maximum transaction limits.

• Deposit Minimum deposit is BDT 500. Deposits are typically credited within 1–5 minutes.
• Withdrawal Minimum withdrawal is BDT 1,000. Processing time is generally 1–24 hours.
• KYC verification must be completed before any withdrawal.
• Withdrawals must be made using the same method used for the deposit (same payment method rule).
• Bonuses cannot be withdrawn directly — wagering requirements must be met first.
• Suspicious transactions may require additional verification.
• Blockchain fees may apply to crypto withdrawals.

5 Bonus & Promotion Terms

Op999's bonuses and promotions are special benefits for our users. Each bonus comes with its own terms and wagering requirements, which should be read before claiming.

• Welcome Bonus 150% bonus on your first deposit; wagering requirement: 30x (bonus + deposit).
• Reload Bonus Daily and weekly reload bonus wagering requirement: 20x.
• Cashback No wagering requirements on weekly cashback.
• Each bonus offer is applicable once per account — not twice from the same IP address or device.
• If the wagering requirement is not met within the specified timeframe, the bonus will be forfeited.
• Certain games may be restricted or excluded from bonus balance play.
• Op999 reserves the right to modify or cancel any bonus offer at any time.

6 Gaming Rules & Fair Play

All game outcomes on op999 are determined by a certified Random Number Generator (RNG), ensuring every game is completely fair and unbiased. No outcome is predetermined.

• Should a technical issue arise during a Live Casino game, the platform reserves the right to void the affected bets.
• Violating game rules or attempting to tamper with the software will result in account closure.
• Odds in Sports Betting may change; the odds at the time your bet is confirmed are final.
• In the event of a disconnection, the game outcome will be determined according to the server logs.
• Any winnings resulting from a software bug or error will be considered void.

Op999's game providers regularly undergo independent third-party audits to verify their RNG and game fairness. The RTP (Return to Player) percentage for each game is visible within the game itself.

7 Prohibited Activities

The following activities are strictly prohibited on the op999 platform. Violations may result in account closure, forfeiture of all funds, and legal action where necessary.

• Opening or operating multiple accounts.
• Registering with a false identity or inaccurate information.
• Any attempt to manipulate the bonus system.
• Unauthorized access, or attempted unauthorized access, to another user's account.
• Using automated bots or scripts to play games.
• Using the platform for money laundering or any unlawful financial activity.
• Placing bets on behalf of or through a third party's account.
• Attempting to hack or manipulate the platform's software.
• Harassing or insulting other users.

8 Responsible Gaming Policy

Op999 believes gaming should be a source of entertainment, never a cause of personal or financial hardship. That is why responsible gaming sits at the core of everything we do.

• Deposit Limits Set daily, weekly, and monthly deposit limits.
• Loss Limit A maximum loss limit can be set for a defined period.
• Session Limits Set a limit on how long you play in a single session.
• Cooldown Take a break anywhere from 24 hours to 30 days.
• Self-Exclusion Temporarily suspend your account for an extended break.
• Permanent Closure You may permanently close your account at any time.

If you feel that gaming is having a negative impact on your life, please reach out to our support team. We can connect you with professional assistance. To learn more about Responsible Gaming, visit our Responsible Gaming Page View.

9 Privacy & Data Protection

Op999 takes your personal data security seriously. We use advanced encryption technology (SSL/TLS) to keep all your information and transactions fully protected.

• Your information is used solely for service delivery and legal compliance.
• No personal data is sold to third parties for marketing purposes.
• Certain information may be required to be disclosed to regulatory authorities under legal obligations.
• You may request to view or correct your personal data at any time.
• Even after an account is closed, certain data may be retained for a specified period as required by law.

For more details, visit our Privacy Policy Read.

10 Limitation of Liability

Op999 strives to deliver the highest quality service; however, our liability is limited in the following circumstances:

• When a game is interrupted due to loss of internet connection or a technical error.
• In cases of delays or issues caused by third-party payment providers.
• If a loss occurs due to issues with the user's own device or internet connection.
• In the event of force majeure (natural disasters, government orders, etc.).
• If a user shares their login credentials with another person and a loss occurs as a result.

Op999 is not liable for any indirect or consequential damages under any circumstances. In the event of a dispute, maximum compensation is limited to the amount in question.

11 Terms & Conditions — Changes and Amendments

Op999 reserves the right to change, amend, or update these Terms & Conditions at any time. Users will be notified of significant changes via their registered email or through a platform notification.

• The effective date of any changes will be stated at the top of the page.
• Continued use of the platform after changes have been made constitutes acceptance of the updated terms.
• If you do not accept the updated terms, you may request that your account be closed.
• Archived copies of previous terms are available upon request from our support team.

12 Contact & Support

If you have any questions or need clarification about these Terms & Conditions, our support team is available 24/7, 7 days a week. We provide full support in English.

• Live Chat — available at the bottom-right corner of the platform.
• Email: [email protected]
• Telegram Support Group — Join on the app.

For answers to common questions, visit our FAQ Page View. For support related to Responsible Gaming Responsible Gaming Page Visit.