Deposit Limit
Set a daily, weekly, or monthly deposit limit. Limits can be reduced at any time, but increasing them is subject to a cooling-off period.
Session time limit
Set a session time limit for yourself. Once the time is up, the system will automatically warn you or log you out.
Self-exclusion (cooling-off)
Take a voluntary break of 1 day to 6 weeks. During this time, account login and all gaming activity will be suspended.
Permanent account closure
If you decide you no longer want to play, our support team can permanently close your account.
Bet limit control
Set a maximum amount in BDT you're willing to bet per session. This helps you stay within your budget.
Reality Check Reminder
Periodic pop-up messages will remind you how long you've been playing and how much BDT you've spent.
What Responsible Gaming Means
Online gaming is a legitimate form of entertainment — as long as it's done in moderation and with awareness. Responsible gaming at op999 means knowing your limits, staying within your budget, and treating gaming as fun — not a way to make money.
Every player is different. Some play briefly once a week, others spend more time. Either way, following the core principles of responsible gaming is essential. op999 wants you to stay in control of your play at all times — and never let the game take control of you.
With online gaming growing rapidly in Bangladesh, op999 has built a robust responsible gaming framework. It follows international standards and places the highest priority on protecting every user.
Please note: Gambling should be entertainment. If you're playing to chase losses or get out of financial trouble, that's a warning sign.
Signs of problem gaming
Problem gaming doesn't always appear suddenly — it tends to develop gradually. Be alert if you notice any of the following signs:
- Spending beyond your budget
- Chasing losses
- Hiding gambling activity from family and friends
- Being unable to stop playing
- Cutting back on sleep or meals to keep playing
- Neglecting work or studies
- Borrowing or taking loans to play
- Feeling restless or irritable when not playing
- Continuing to play after a big loss
- Relying on gaming to relieve stress
If you notice any of these signs: Reach out to us now. Our support team will assist you with complete confidentiality. Asking for help is not a weakness — it takes courage.
op999 Safety Tools
Op999 puts you in control. Use the tools below to keep your gaming experience safe on your own terms:
| Tool | How it works | Effective time |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly Deposit Limit | Immediate (when reducing) |
| Loss Limit | Automatic restrictions triggered when losses reach a set amount | Immediate |
| Session Time Limit | Scheduled alerts or logout | Starting from your next login |
| Cooling-Off Period | Voluntary break: 1 day – 6 weeks | Immediate |
| Permanent exclusion | Permanent Account Closure | Within 24 hours |
Important: Opening a new account while a cooling-off period or permanent exclusion is active is strictly prohibited. Our system automatically detects and blocks any such attempts.
How to Set Up Safety Tools
You can activate protection tools on your account in just a few steps:
Log In to Your Account
Log in to op999 with your username and password.
Go to Profile Settings
Click your name in the top right corner and select "Account Settings" or the "Responsible Gaming" option.
Choose your preferred tool
Deposit Limit, Session Time, Loss Limit, or Cooling-Off — activate whichever one you need.
Set an amount or time limit
Set the limit or break duration that suits your situation, then confirm.
Contact support (if needed)
If you're unable to configure the settings yourself, reach out via live chat or email and we'll be happy to help.
Self-assessment test
Answer the questions below honestly. If you answer "yes" to more than three, it's time to talk to us:
A Quick Self-Check
1Do you often spend more time or money than you originally planned?
2Do you feel restless or irritable when you try to stop gaming?
3Do you hide your gaming activity from family members?
4When you lose, do you feel the urge to keep playing to win back what you've lost?
5Is gaming causing problems at work, with your studies, or in your relationships?
6Do you borrow money or dip into savings to fund your gaming?
If you answered "yes" to three or more questions, reach out to our support team without hesitation. We don't judge — we just help.
Protection of Minors
Op999 is strictly for players aged 18 and above. We enforce rigorous KYC verification to prevent underage access — but as a parent or guardian, you also have a role to play:
- Use parental control software on your device.
- Keep your login credentials (username and password) out of reach of children.
- Keep your bank card or mobile banking account secure.
- Educate your child about the risks of online gaming.
- If you suspect a minor is playing, notify us immediately.
Zero tolerance policy: Any account identified as belonging to a minor is closed immediately and all deposited funds are returned in full.
Support & contact
If you ever feel that gaming is having a negative impact on your life, don't wait — reach out for help. op999's responsible gaming team is here for you 7 days a week, 24 hours a day.
Live Chat
At the bottom-right corner of the platform. You'll get an instant response.
Email
[email protected] — Response within 24 hours.
Telegram
Join our Telegram channel for fast support.
All responsible gaming requests — including limit setting, cooling-off periods, and account closure — are handled with the highest priority and full confidentiality. Don't hesitate to reach out. This service is completely free.
Our FAQ page Find answers to more questions about responsible gaming. Privacy Policy Read on to learn how we keep your information secure.