Privacy Protection Core Pillars
Encrypted Data Transfer
Every transaction and piece of personal information is securely transmitted using 256-bit SSL/TLS encryption. No one can intercept it in transit.
No Sale of Data to Third Parties
Op999 never sells your information to advertisers or third parties. Your data is used solely to deliver our services.
Secure Server Infrastructure
Our servers operate in accordance with internationally recognized security protocols. Regular security audits and penetration testing are conducted.
Minimum Data Collection Policy
We only collect information that is genuinely necessary to provide our services. No unnecessary data is collected.
Your Data, Your Control
You may view, correct, or request deletion of your data at any time. Your data belongs to you.
Scheduled Data Deletion
Once legal obligations have been fulfilled, your personal information is automatically deleted within the specified timeframe. Data is never retained without a valid reason.
1 Introduction & Scope of Policy
Welcome to op999. This Privacy Policy ("Policy") applies to the op999 platform and all associated services. We understand that your personal information is highly sensitive. That is why op999 has treated privacy protection as a core value from the very beginning.
This Policy addresses three core questions: what information we collect, how we use it, and what rights you have. op999 is an internationally licensed online gaming platform built with Bangladesh users in mind. We follow international data protection standards and respect your privacy.
This Policy is written in English so that every user can understand it with ease. By using the op999 website or app, you confirm that you have read and agreed to this Privacy Policy.
Note: This Policy may be updated at any time. Continued use of the platform after any changes constitutes acceptance of the revised Policy.
2 What Information Is Collected
Op999 only collects information that is necessary to provide services, ensure security, and meet legal obligations. A breakdown of the data collected by category is provided below:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity-Related | Name, date of birth, nationality | Account Verification & KYC |
| Contact | Email, phone number, address | Account management, support |
| Financial | Payment methods, transaction history | Payment Processing & AML Compliance |
| Technical | IP address, device information, browser | Security & Fraud Prevention |
| Activity | Game history, bet records, login logs | Responsible Gaming & Service Improvement |
| Communication Log | Support chat and email correspondence | Ensuring Service Quality |
This information may be collected directly from you (at registration), through your use of the platform (automatically), or from legitimate third-party sources such as payment providers.
Our commitment: We never collect sensitive information such as religious beliefs, political opinions, or ethnic identity.
3 How Collected Data Is Used
Op999 uses your personal information for specific, legitimate purposes. The key reasons are outlined below:
- Account management: Handling registration, login, password recovery, and account security.
- Service Delivery: Processing games, payments, withdrawals, and bonuses.
- Identity Verification (KYC): Meeting legal obligations and preventing fraud.
- Customer Support: Resolving your questions and complaints promptly.
- Responsible Gaming: Unusual gaming patterns are detected and users are provided with appropriate support.
- Platform Development: Analyzing user experience to improve service quality.
- Marketing Communications: Promotional offers and updates will only be sent with your consent.
- Legal compliance: Fulfilling regulatory requirements and legal obligations.
We will never use your information for purposes beyond what it was originally collected for. Your consent will be obtained before any new use.
5 Cookies & Tracking Technologies
Op999 uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.
- Essential Cookies: Maintaining login sessions and storing security tokens are essential — the platform cannot function properly without them.
- Performance Cookies: Used to measure page loading speed and analyze server performance.
- Functional Cookies: Remembers your language preference, theme settings, and layout preferences.
- Analytics Cookies: Used to understand which pages are most visited — only after consent is given.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to not work correctly. The mobile app uses device storage instead of cookies, governed by the same policy.
6 Security Measures
Op999 employs industry-standard technical and organizational measures to protect your information. Here is a summary of our security framework:
- Stored data is protected with 256-bit AES encryption.
- All data in transit is protected via SSL/TLS protocol.
- Two-Factor Authentication (2FA) is available.
- Regular independent security audits are conducted.
- AI-based monitoring system for detecting suspicious activity.
- Restricted staff access — data is accessible only to teams that require it.
- In the event of a data breach, users and authorities will be notified within 72 hours.
Our security team monitors systems 24/7. In the event of a data breach, immediate action will be taken and affected users will be notified promptly.
Stay informed: Never share your account password with anyone. op999 support will never ask for your password.
7 Your Privacy Rights
Op999 respects your data rights. You may exercise any of the following rights at any time:
- Right to Access: You can find out what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: Where no legal obligation exists, you may request that your information be deleted.
- Right to Restrict Processing: You may request to restrict the processing of your data in certain circumstances.
- Right to Data Portability: You may request a copy of your information in a machine-readable format.
- Right to object: You may opt out of your data being used for marketing purposes.
- Right to Withdraw Consent: You may withdraw any previously given consent at any time.
To exercise these rights, please contact our support team. Requests will be responded to within 30 days of receipt. For complex cases, additional time may be required, and you will be notified accordingly.
Free Services: There is no fee to exercise these rights. However, requests that are clearly unfounded or repetitive may be subject to reasonable limitations.
8 Data Retention Period
Op999 does not retain your information longer than necessary. Retention periods vary depending on the type of data:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account + 5 years | Legal & Regulatory Compliance |
| Transaction Records | 7 years | Financial Regulatory Compliance |
| KYC Documents | 5 years after the end of the relationship | AML Policy |
| Customer Service Logs | 3 years | Service Quality Verification |
| Marketing Consent | Until consent is withdrawn | Contact Verification |
| Technical Logs | 90 days | Security Analysis |
Once the retention period expires, data is securely and permanently deleted or anonymized so it can no longer be linked to any individual. Backup copies are handled under the same policy.
9 Minor Protection
Op999 is an adults-only (18+) gaming platform. We do not knowingly collect personal information from minors or provide services to them.
- Age verification is mandatory at registration.
- User age is verified through the KYC process.
- Any account identified as belonging to a minor is immediately suspended.
- Any collected data will be permanently deleted.
If you believe a minor is using our platform, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming Page View.
Strict policy: Protecting minors is a non-negotiable responsibility at op999. There are no exceptions.
10 Privacy Policy Updates
Op999 may update this Privacy Policy from time to time. Depending on the nature and significance of any changes, we will take steps to notify users accordingly:
- Minor Changes: A notice will be posted on the page and the update date at the top will be revised.
- Important Changes: A notification will be sent to your registered email.
- Material Changes: Consent will be obtained again.
Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.
11 Contact & Complaints
Contact us for any privacy-related questions, requests, or complaints. Our Data Privacy Team is available 7 days a week to assist you.
- Live Chat — available at the bottom right corner of the platform.
- Email: [email protected]
- Telegram Support — join via the app.
An initial response will be provided within 7 business days of receiving your complaint. For more details, please visit our FAQ Page View or Terms and Conditions Read.